Privacy Policy

Privacy Policy

Introduction

Welcome to https://luxury-car-rental-dubai.terratrek.net! We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is protected at all times. This comprehensive Privacy Policy explains how we handle the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers every aspect of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, which you should review carefully.

Processing Activities

This Privacy Policy is relevant when:

  1. Using Our Services: As an authorized user, your participation in our applications and services involves the collection of personal information for various purposes.
  2. Visiting Our Websites: When you navigate through our websites, we may gather data about your visit, including page interactions and browser information.
  3. Communication: We may reach out to you via email, calls, or text messages (SMS) for promotional purposes, updates, or transactional communications.

Personal Data Collection

We collect a wide range of personal data, which includes:

  • Account Details: This comprises user names, passwords, and account registration information.
  • Payment Information: We securely store and process payment details such as credit/debit card numbers, expiration dates, and CVV codes for billing purposes.
  • Financial Data: For transactions, we may collect banking information and financial records to facilitate payments.
  • Purchase History: Details of your rental bookings, including vehicle preferences, pick-up and drop-off locations, and rental periods.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device tokens, for technical support and analytics.
  • Location Data: Information about your geographic location when you interact with our services, used to provide personalized recommendations.
  • Feedback and Reviews: Your comments, ratings, and suggestions help us improve our services.
  • Social Media Profiles: When you choose to connect your social media accounts, we may access basic profile information.
  • Product Preferences: Details of products or services you show interest in on our site.

We collect this data through various methods: user forms, account creations, browsing activities, device settings, and third-party partnerships.

Cookies and Tracking Technologies

Cookies are small text files stored on your browser to enhance user experience and provide valuable analytics. We utilize cookies categorized as:

  1. Strictly Necessary: Essential for website functionality and navigation.
  2. Preferences: Remembering user preferences for a personalized experience.
  3. Analytics: Tracking site usage and gathering statistical data.

Users can manage non-essential cookies through our Cookie Manager, offering control over their tracking.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  • Retained Data: We store personal data for the duration it is required for the purposes it was collected, or as long as necessary to fulfill contractual obligations and comply with legal standards.
  • Deletion/Anonymization: Once the retention period ends, we securely delete or anonymize the data to prevent direct identification.

Security Measures

Implementing robust security practices ensures the protection of your personal data:

  • We employ encryption for data at rest and in transit, ensuring secure communication.
  • Our third-party processors adhere to strict data privacy standards, maintaining the integrity and confidentiality of your information.

Children’s Privacy

We do not knowingly collect or target personal data from individuals under 18 years of age. Parents or legal guardians are encouraged to supervise their children’s online activities and prevent them from disclosing personal information without consent.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Data Portability: Receive a copy of your personal data in a structured format.
  • Object: Object to the processing of your data based on legitimate interests.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights, please contact our Data Protection Officer or Privacy Team via the provided contact details. We will respond to your requests as quickly as possible and in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant modifications will be notified on our website, and revised policy versions will be effective immediately upon posting.

Contact Information

For any inquiries related to privacy, data requests, unsubscriptions, or feedback, please reach out to:

We appreciate your trust in our commitment to data privacy and security.